Customer Service

Thank you for visiting Alford and Hoff. We appreciate your business and know that you will enjoy our product line. If you have any questions for us, please feel free to send us an email.

How do I order online?
To order online, shop the Alford & Hoff store. When you have found skincare products that you want, simply add to your cart. Then, click the checkout button to complete your order.
What credit cards do you accept?
We accept MasterCard, Visa, American Express and Discover.
What methods do you use to ship?
We ship Federal Express Ground Shipping. Monday through Friday, we ship products within one day of ordering. Orders received on the weekend will be shipped on the following Monday.
Where do you ship to?
Currently, we only ship within the United States. Please check back soon as we will be shipping to more countries.
Do you offer Free Shipping?
Yes. Any orders shipped in the continental US qualify for free ground shipping.
What is your return policy?
We are confident that you will be extremely satisfied with the Alford & Hoff product line. Your satisfaction is our number one priority. If within thirty (30) days of ordering, you are unhappy with your order, simply send back the product and we will issue a prompt refund of the purchase price. Unfortunately, we can not reimburse shipping costs.

Please note we can only accept returns for products ordered at We can not accept returns from items purchased at retail outlets such as Neiman Marcus, Bergdorf Goodman and Space NK.
Is e-commerce secure?
Yes. The Alford & Hoff web site utilizes state of the art 128-bit SSL encryption to protect your personal information. All personal information is encrypted.
How do I update my account information?
Simply click on the login button at the top right of the web site. Login to the site and you can update your information.
I lost my password. Can you help?
Yes. Simply click on the login button at the top right of the web site. Then click the "Forgot your password?" link. Enter your email address and we'll send you a new password.